Ayoti Contractors is a construction company that is growing, and we have ambitions of being the best in western Uganda. We run a D320 excavator, 140K motor graders and a 426F2 backhoe. Mostly, we use our machines for roadworks, trenching and moving material.
Gilbert Wandera,
Manager
We chose Mantrac over other suppliers mostly because of the aftersales support. That’s probably the most important thing to us. If there is a breakdown, we know there are many repair options in the market. But after using those cheaper parts, we found that we initially spent less money, but over time, it costs more.
For example, we were using non- Cat fuel filters. Yes, they were less expensive, but don’t last the expected 250 hours and could cause fuel problems if not changed out soon enough. I found we had to change those filters twice, compared to the normal interval for the Cat filters. It’s the same for non-Cat ground engaging tools (GETs) we purchased. The non-Cat parts wear too fast. In the long-term, it’s more cost effective to get the Cat GETs.
We do have our own workshop and service team that we use mostly just to save time and money. Even though we are a do-it-ourselves kind of operation, we do have a Customer Value Agreement (CVA), that includes inspections so we can make sure the machines are running like they should be. In turn, that helps machine uptime and reliability, which is important to us because we work on a lot of government contracts and they come with specific timeframes for completion. And I feel like we have the right balance between that and the aftersales services from Mantrac.
I would say we have a partnership with Mantrac. That is very important to keeping a company like ours operating in the time frame we are given by our own customers.